Refund Policy
- No Standard Refunds – All sales are final once your video has been generated and made available for download or streaming.
- Generation-Failure Exception – Because AI video generation may sometimes miss creative expectations, refunds are not given for subjective quality concerns. If a technical bug prevents any video from being produced at all, email vcreatecs@gmail.com with your order number and a short description; we’ll investigate and, if confirmed, issue a refund.
- Timelines – We’ll acknowledge your request within 7 days; approved refunds are processed to the original payment method within an additional 7 days.
- Statutory Rights – Nothing here limits any non-waivable rights under federal or state law.